shipping

Ordering and Shipment Information

• Complete shipping information is required for orders to be processed.
• Orders are confirmed via email, fax or phone depending on how the order was placed.
• Due to the manufacturing process, many orders may have a lead-time. Manufacturing time is estimated to be between 14 to 21 business days.

Shipping Carriers
Yellow Rack LLC ships orders using various carriers. Carriers are selected based on region. Standard shipping applies to the 48 contiguous states. Additional charges may apply for orders shipped to Hawaii, Alaska or international destinations and may also apply for special shipping needs and/or expedited orders. For international orders, please contact us directly to place your order.

Shipping Address
When you provide a shipping address, please provide the valid physical address where the order will be delivered. Also, please include a phone number where you can be reached during the day if there is a delivery problem.

Estimate of Shipping Charges
All shipping prices are our best estimates. If the actual shipping charge is significantly greater than the estimated shipping cost, we will increase the shipping charge and contact you before processing your order. If you do not respond, we will not process the order. Prices may vary based on delivery conditions and fuel surcharges. In addition, we cannot guarantee that all carriers will adhere to their quoted delivery schedules.

Note: All orders are shipped via "Ground" delivery unless the order is for 10 or less racks.

Other Shipping Policies
We ship all orders "FOB Origin" as well as "prepay freight and add".

FOB Origin
"FOB Origin" means you bear the risk of loss on the merchandise while it is in transit. If there are any damage claims, you as the buyer file against the carrier and will receive compensation directly from the carrier. This is our policy because we are not onsite at the time of delivery to personally inspect and accept the shipment. We encourage you to inspect the shipment thoroughly prior to accepting it. Please see the Damages section for more details.

Prepay Freight and Add
"Prepay Freight and Add" means we pay the freight charges and add them to the invoice.

Damages
All claims for damages incurred during transit must be made when the product is delivered. It is your responsibility to check for damaged merchandise before the carrier driver leaves. In the case of a damaged shipment, mark all shipping documents as "damaged in transit" and include a description of the damage. Notify the carrier immediately and save the packaging until the claim has been resolved. A damage claim will be denied if the packaging is discarded and the damage is concealed. The carrier is not liable for transit damage unless notified within 48 hours from receipt of merchandise. Call us at +1-832-260-3648 for carrier contact numbers or if you would like assistance in talking with a freight company. Pictures may be required to process the damage claim. Final settlement of the claim is between you and the freight company.

Disclaimers
Additional shipping charges that are incurred at the time of delivery due to distance, delivery restrictions, delivery schedule, or other reasons, are the responsibility of the customer and will be invoiced separately. The Customer is aware of delivery requirements for racks. Delivery requirements include, but are not limited to, use of common freight dock, tractor-trailer access, freight elevator, delivery schedule, and appropriate delivery access.

We make every attempt to ensure that the information provided on our website is accurate. We are not liable for typographical errors on the website. If you find an error, please report it to webmaster@yellowrack.com for immediate correction.